Guess what It has not been fixed phone line still dead. 10 This performance is particularly important across the following services provided by Openreach: a) Repairing faults – when a fault originates in Openreach’s fixed access network, retailThe fault has now been reported and an engineer visit is 8n place for next Tuesday. What Makes BT Openreach So Special? There are a few things that make BT Openreach stand out from the competition. 30. Sky sent out an engineer and they texted to say it's fixed. Popular Poster on 05-05-2020 03:58 PM. One of the sockets was a master. Off. Now I'm struggling with BT and BT Openreach and currently have an on going eight page word document with the many things hey have done wrong and could really do with your advice. I appreciate that PN are entirely in the hands of OR onUpdate-- Open Reach engineer was scheduled to come out today 8am-1pm but has yet to turn up. . Lol just had a text from sky saying problem has now been fixed. It works by enabling CPs to operate their own network electronics on top of a managed connection which Openreach can monitor 24/7 and provide rapid response and repair times over. Message 1 of 8 Openreach not fixing my fault? What can I do? Go to solution I placed an order for FTTP back in early September. 2. So sorry its from 10th February not wor. May 2, 2023. The contract with openreach is held by your ISP. If you're eligible, you can also contact us to ask for the application form. I'm just asking this question out of general curiosity as it's the first time I've seen this happen to person to someone I know (Let alone myself). 10 This performance is particularly important across the following services provided by Openreach: a) Repairing faults – when a fault originates in Openreach’s fixed access network, retailIf the bridge tap is before the master socket then it is Openreach who have the responsibility to remove it. This may be a wifi issue. co. Get help to fix your dropping broadband connection. Coincidentally, on 17th July another Openreach engineer fixed a neighbour’s line fault and the cynical amongst us might suspect that the engineer just swapped a good line (i. If we find a fault outside of your property, we may arrange a separate. I am having problems working out where Openreach responsibility lies for a phone line. Your main socket, due to damage you've caused. Your booking reference number, your IMEI or your mobile number. You’ll run the same tests our experts use. Next, plug in your known good phone, and your Router with the Filter. 14-10-2017 10:40 AM. An Openreach engineer visited on the 2nd day and said the fault was between the poleOpenreach had updated the fault on the system to say 'specialist engineer requested, will check progress on the 12th of April. Openreach response to service-related questions in Ofcom’s consultation documents 7 NON-CONFIDENTIAL VERSION 1. 8. It is covered by "line rental etc" if the fault is unambiguously in the Openreach network system. After a few visits I got an switched on Openreach engineer who checked each section of the line. How to deal with poor workmanship. 2. Thank you so much Karl!About 4 weeks ago BT/Openreach identified an external fault under my pavement caused by a rival provider's team, who damaged Openreach infrastructure whilst laying their cable. 13 January 2021 at 10:41PM. Telling them you’ve had issues in the past can’t hurt. 59pm on the second working day after the fault is reported . She tells me it will be another three business days. BT aims to fix faults by-Standard: Monday to Friday (excluding Bank and Public Holidays) Monday to Friday 8am to 6pm: 4 Hours* By the end of the second working day after which the fault was reported : Prompt: Monday to Saturday (excluding Bank and Public Holidays) Monday to Saturday 8am to 6pm: 4 Hours* End of the next working day: TotalOpenreach Phone Number 1. Today Openreach issued an interesting update. Please let us know if you do experience any further issues. For example, a 150 Mbps FTTP service will deliver an average speed of 150 Mbps wherever you are located. OpenReach came out again yesterday and of course didn't know anything about the previous investigation. 59 day after next, Monday to Friday, excluding Public and Bank Holidays. Speak to your trader. LoL; 35Mbs and the OP thinks they're being throttled and still on ADSL. Mobile costs may vary. I phoned technical support this morning and asked to be put through to a case manager and I was told that it will be escalated to Openreach who will try to repair the fault in 48-72 hours. Openreach have identified that we need a new line put in (very possibly because. Strange I post on here and 10 minutes later sky message problems fixed Well sky / openreach the problem has not been fixed. Thanks: 5. That port stays with you for as long as the service is connected, regardless of the speed you pay for - unless there's a fault that actually requires a port change to fix it, or unless you cancel the service. We are still working with Openreach for a final fix. My reading of the situation is that this is an unfortunate side-effect of Ofcom taking a much closer interest in theMy wife didn't see anyone come out but at this point that doesn't matter. Within 48 hours of my contact, Openreach dispatched a new technician who told you there was no problem with the connection and got your landline up and running. Either your hub isn’t connected to the ONT or there’s a fault with the FTTP service. I will wait to see how long it runs at 150Mb/s before dropping again and definitely prove again an ONT reboot resolves it - don't relish having to explain to Sky. Can someone give an estimate as to how it takes openreach to fix a jumpering issue at the exchange. No, but they have mountains of data where individual faults are located and cleared, and will direct work to repair/replace nodes/joints/ cables etc They also have pressure monitoring systems to detect possible E side cables failing . All, I didn't suggest that TalkTalk was throttling its service, just that it seemed to be throttled as far as Netflix and, as I now mention, YouTube videos as well. Mind you it was worth it in the end, speed rose to 3. OK, your post is a wee bit confusing. First, TalkTalk don't throttle, so whatever your issue is, it isn't that. Phone or broadband problems? Try these tips and simple checks from Openreach (if they don’t work you’ll need to talk to your phone or broadband provider). £9. I wanted to ask, do BT Openreach run any tests or advanced diagnostic tests prior to visiting my property? I don't mean prior to the appointment that day but run tests starting today through to the appointment day and if a fault is found, would they repair. Once it’s installed and breaks they won’t fix it for an indeterminate number of days, changing the. I do not need to be my property for the visit. There’s probably water in the underground lines. All you can do is speak to the BT FTTP team 0800 587 4787General Chat Thread, Openreach - how long to fix a fault in General; Originally Posted by elsiegee40 Have you considered contacting one of the newspaper consumer champions?- Openreach state issue between exchange and cabinet or cabinet and property, some confusion over which one this was, appears to be between cabinet and property, underground cabling fault which should be fixed by 20th Aug. Available 24/7. For example. My service is called Fibre 35, it is not FTTP. endobj 7:43. The reviews are not that accurate. It doesn't cut in and out though. Release the button and wait around 30 seconds for your ONT to boot back up. we'll pay you £9. My connection to my Sony smart TV is on wifi. . Not that long ago I found a pressure fault in a 1200pr plugs expanding! They used them on lead to poly joints. And it took us 3 weeks for them to fix our home one because their engineer messed up the setup (literally didn't have internet) and they refused to fix unless we paid £99 for the engineer. You then say you have 36MbpsAll, I didn't suggest that TalkTalk was throttling its service, just that it seemed to be throttled as far as Netflix and, as I now mention, YouTube videos as well. Openreach support have logged the fault and there is nothing for anyone at Plusnet to do, their contractor mucked it up and they will fix it OK, if I also log a 'fault' it. bobblet35 • 15 hr. additional flexibility to manage provision and repair workstacks which has been made significantly more. Wait for the modem to sync within 3 minutes. The reviews are not that accurate. Everything at our end is fine and he put his cable tester on the line to find there is a fault 34 meters away from our test socket. jpg 396 KB. Please see the relevant Customer Service Plan (CSP) for. It’s been over two years since Openreach withdrew its own VDSL2 modem as an option from their Fibre-to-the-Cabinet (FTTC) installation service, which many ISPs initially provided to customers before self-installations and all-in-one routers became the norm. mine) with the neighbour’s line and then ran for the hills. Solar PV 5. Hi all, Having moved into a new home on the 11th of September, the house had numours phone ports dotted around, I went for BT. If sky isThe regulator had already imposed requirements on the Openreach subsidiary to provide 90 days' advance notice of any conditional pricing arrangements to be offered to ISPs. Ah I see, thanks. TalkTalk have been telling me that an OpenReach engineer is on the way but nothing happens. Threatened me with charges if it was my fault and everything. 8. The wiring you install will be pivotal to their experience. I have a fault that started in March, regular drops (from minutes to hours) and random speed, used to be 22Mbps now 4-15Mbps varies constantly. Openreach: Developer Guide 4 1 Home wiring Home buyers expect access to connectivity immediately. They’re an independent charity that gives people the power to speak up to stop crime 100 per cent anonymously. Hi all, seems like I'm having the same issue. It's their responsibility to do anything necessary to fix the problem. Is your telephone service working OK? Any noise on the line? ChrisJan. I think that Openreach is trying to avoid to fix the real issues and trying to ride a dead Donkey so to. FTTC (Fibre To The Cabinet) most likely which means the connection from theOn 4th, an Openreach engineer arrived, looked at the cable and told me it had to be replaced, but he couldn't do it as it needed to be escallated to another team with more equipment. £500K+ is what openreach also charges and is therefore a reasonable amount - not openreach's fault. compensation will be due if you experience a total loss of service which isn’t fixed by 11. The first two said that the Openreach ticket was still in progress and promised to call me back within 30 minutes with an update on why it was taking so long. ago. I chased up with BT a few days later and they said another team was due to fix it but they couldn't say when. Change your wireless channel - TalkTalk Help & Support Karl. So if a fault is reported to us on a Tuesday, we must fix it by the end. I've had a 'throttled' broadband service for 2 months now. Thanks Karl. some time while a business line comes with various SLA's depending on the service level taken up detailing exactly how long BT have to fix a. Fix 12-12-2020 1:47 PM. e. New service: 07701407770. Restart your Openreach modem to fix connection problems. Start a broadband monitor nowFix problems with your landline or Digital Voice service or report damage to outside BT equipment. I've turned off optimisation for the WiFi, can you try changing the WiFi channel to see if this gives better performance. Broadband quality monitoring. . Openreach are taking sky for mugs and its the paying customer that goes without service. Openreach fix times v British Gas. I've now been asked to take a 3rd day's vacation tomorrow for them to confirm the fix. Delayed repair following a total loss of service . Total Cost: +Vat Depending On how Long it takes and what parts are used Min Visit Charge £130. He will mark up for the maintenance dig. Change your wireless channel - TalkTalk Help & Support Karl. My connection quality and overall speeds have been decreasing since the day I went live to the point my download is now 3mbps and upload 0. Openreach has today unveiled a “major” change to the pricing of their gigabit-capable Fibre-to-the-Premises broadband products, which aims to give UK ISPs not only cheaper services but also “long-term price certainty” through a series of new commitments. He was a young man ,very talkitive,so I asked him how long he worked for bt He informed me that it was. Have you been phoning the FTTP TEAM 08005874787 as they should be able to understand and help you get openreach out to repair. By selecting Accept, you are agreeing to our cookies. Nte swap will take five minutes. . Cisco has a new problem: You take too long to implement its products and stop buying more kit. Let us know the result of the engineer visit, I suspect the engineer will need to work onOK, your post is a wee bit confusing. 8. They located a fault out to the line and went directly to this. . Not Available. Some ISPs weren’t particularly pleased. Find out more. The broadband industry is waiting impatiently to hear how the government plans to spend the £1. It seems we are still waiting for Openreach to get round to doing our line some 5 and a half weeks later. Do you agree with Openreach's 4-star rating? Check out what 20,548 people have written so far, and share your own experience. State it is a repeat of a known problem with a long history (I don't think they have access to this type of information unlike the actual support). If you have found this solution helpful please tick this as the answer. Hence 10 minutes after posting here I got a text from sky. (committed) Sun 02-Sep-12 08:48:34. People complain about Openreach majority of the time when in actual fact, its the service provider who has messed up. Openreach had to dig up our pavement again to get at the fault. If real unlucky, the lead in to your property is borked, and will require replacing. Ofcom warned BT that it will be expected to fix around 70 per cent of phone and broadband faults within two working days over the course of a year. you back about a sales enquiry. I guess as we are upgradinghow long to cook gammon steak on george foreman grill; how to unlock travelpro luggage; crimea water crisis 2022; 248 tupperware road hemingway, sc 29554;. This was at 11. After this, we’ll compensate you £9. Fix broadband problems in my new home. So PN released me. Finally 2 weeks after moved in I could work from home. Thanks: 5. If you're eligible, you can also contact us to ask for the application form. Photograph: Joe Doylem/AlamyBefore you call up Sky to get Openreach to replace the ONT (fairly sure this is it), try replacing the Cat5e/6 fly lead between the ONT and the router with a fresh new lead. additional flexibility to manage provision and repair workstacks which has been made significantly more. . Working hours: Mon-Fri, 09:00-17:00 (exc. Hi smiddy1968 I've escalated your complaint over to our CEO's Office and a Complaints Manager will contact you to discuss this as soon as possible. View all contacts. If they have to dig up the road, Openreach have to obtain permission from the local authority. The engineer turned up just before 08:30am on Monday and as is usually the case with engineers, was a polite, friendly, and knowledgable chap. It hasn't. The third agent said that the Openreach ticket was closed successfully eight days ago and has booked an engineer for tomorrow morning to come to fix the fault. That. 59 same day. After two months ofIt is normally 3-5 working days but if a road has to be dug up then Openreach has to get permission from the local council and this is where theFor example, a 150 Mbps FTTP service will deliver an average speed of 150 Mbps wherever you are located. 2kWp system, SE facing, >1% shading, installed March 2019. By the time July 2023 comes around you may find that you are no longer able to simply "go back to Sky," at least not on an FTTC service. The fault is stated to be with my line and I don't need to be at home when OpenReach get off their gongas to fix it. So sorry its from 10th February not working not. Your hub is connected to the ONT and traffic is flowing between the two. Change your wireless channel - TalkTalk Help & Support Karl. There is no need to contact Openreach directly, Indeed this might interfere with getting the problem fixed. Give your provider reasonable time to fix the problem. Repair appointment: 07701407771 Your engineer will call or text you beforehand to check you’re in, see if there’s anything they need to know about your address (like access or. There's an incentive for Openreach not to find faults. which should fix banding problems and some other issues with DLM profiles; assuming of course that the original underlying problem has been resolved first. 59 day after next, Monday to Friday, excluding Public and Bank Holidays. I'm sorry for the problems you're experiencing with your service. Jan. Hi Brady49Q1 Your fibre 35 service is in sync at 37mb and all tests are clear. I approached the Opeanreach employee at the other house. Tonight’s episode of the BBC ’s popular consumer affairs TV show, Watchdog, took BTOpenreach’s “ promises to keep the nation connected ” to task and heavily criticised the group for failing to fix broadband and. But in return, providers must push FTTP wherever they can. Don’t worry. Safety First We’re here to help When to get in touch Broadband not working? Please contact the company that sends you your bill. 33 for the full day you had. If they have to dig up the road, Openreach have to obtain permission from the local authority. Post 2 of 2. Do you agree with Openreach's 4-star rating? Check out what 20,548 people have written so far, and share your own experience. 00, clear by 23. . It took over 3 weeks to get the repair done, getting permission for traffic lights, finding the duct was blocked, getting a contractor in to fix the duct etc. This charge is for the call out and not to reinstate your own wiring. Whilst a fault on dark fibre could take days to discover and repair, Openreach will guarantee an industry-leading five hour repair time on OSA Filter. This has been passed internally within Openreach for their 2nd stage teams, so the fault case is still open with Openreach. . BT have confirmed they have seen the intermittent issues -, but when they have visited (10 times) the service is normally ok. Free from UK landlines. Why do ISP's have to pay openreach to fix faults? Surely that's all covered in line rental etc. Level 4 Clear within 6 hours, any time of day, any. Apparently fixing it is going to be messy according to the engineer we had (New Manhole, possibly a new cable from the new Manhole to the external box on our premises) so I am curious; How long is it likely going to take Openreach to fully fix a fault like this? I can't imagine it being very pleasant bearing in mind the pavement was. Cost of Parts £--- Unknown Until Fault Fixed! Hourly Rate £104 up to and including any part of any hour. Follow our simple step-by-step instructions to get your problem sorted. Therefore, anything in this blog from this point on should be read as hypothetical. The fault has now been reported and an engineer visit is 8n place for next Tuesday. Here for You –. I'm just asking this question out of general curiosity as it's the first time I've seen this happen to person to someone I know (Let alone myself). The line monitoring system allows you to track the performance of your broadband connection in terms of latency and packet loss. I'll ask our network teams to chase them for an update. [ link to this post] Hi, BT Openreach were doing work a couple of doors up from me. OpenReach have found cable fault - but haven't come back to fix it drykloke. By the time July 2023 comes around you may find that you are no longer able to simply "go back to Sky," at least not on an FTTC service. The red LOS ( loss of signal ) basically means that there is no light being received, so no optical signal , this could be either a fault , or the service has never worked, if you had previous seen the green PON light lit , then that suggests a fault has developed , rather than the. On (any) Ethernet connection is normal between Openreach fibre modem and Hub (Port 1 is where engineer will install). neither of these fault types are within Openreach’s ability to control. Hi, Please can someone help. I guess as we are upgradingOpenreach plan to increase the wholesale price of their strongest maintenance level across almost all of their broadband and phone products (WLR, LLU, SOGEA and FTTC/P) for UK ISPs, although the change will mainly affect ISPs selling business packages with a stronger commitment to fault repairs. To pass a fault to Openreach, you need to detail the end user contact name, email, land line, address and mobile. Green. . 2kWp system, SE facing, >1% shading, installed March 2019. If you're having a problem with your phone equipment, there are a few simple checks you can do to try to find out what's wrong. 5bn of public money it has promised by 2025 to spur investment in rural fibre coverage. HOpefully Open Reach already have a new case raised but are just waiting for a road permit or something like that. Priority fault repair. It is likely that the Openreach Engineer will disconnect your extensions to get the line working and raise a charge. Edited by deleted (Mon 16-Oct-17 18:33:36)I have since been informed that sky pay openreach £160 per engineer call out, so its in openreach interest to not fix the problem straight away and to go back as many times as possible, that way they get more call out charges from sky. The Citizens Advice agency has described the broadband market’s current compensation system as being “ deeply unfair ” after it revealed that Openreach ( BT) had failed to complete over 20% of repairs (364,000) and 6% (281,000) of installations on time between April to September 2016. Try your Broadband out and see what your speed is. . Fault response within 24 hours; £3. Between now and July 1, 2015, engineers must fix 70 per cent of fault repairs within one to two working days of notification — instead of less than two-thirds today. My connection to my Sony smart TV is on wifi. LoL; 35Mbs and the OP thinks they're being throttled and still on ADSL. We'll charge you if the Openreach engineer was unable to find a fault with your service or the fault was found to be related to a condition in your property or garden. The exchange is St Annes (Lancsashire)Following a 14th visit (!) from Openreach (since Jan last year), the engineer has finally stated in his notes that he's provided a temporary fix and that a permanent one needs to be applied. A 75-year-old reader moved house in February and has been waiting for a broadband connection ever since. So sorry its from 10th February not working not. You then say you have 36Mbps All, I didn't suggest that TalkTalk was throttling its service, just that it seemed to be throttled as far as Netflix and, as I now mention, YouTube videos as well. Hence 10 minutes after posting here I got a text from sky. Landline and fixed [or home] broadband providers offer a priority fault repair service for customers who depend on their telephone or broadband connection because of their disability and have an urgent need for a repair. The fibre cabinet is approx 400 metres fro. BTnet fault reporting from BT Business. Checking the Router Settings. The OpenReach engineer who came to complete the connection knocked on our door and talked to my wife. Find out when to get in touch Report. Connection - AAISP Home::1 80/20. The following information is a guide for connecting the Openreach network to your home wiring. PORT1-PORT4. If Open Reach have an open case to resolve and will come out and fix it,Once you’ve made us aware of your loss of service, we’ll have two working days to try and fix the problem. How long is it likely going to take Openreach to fully fix a fault like this? I can't imagine it being very pleasant bearing in mind the pavement was resurfaced about 8 months ago. First contact your Service Provider. @mc321 If you was supposed to get a fix done by Openreach that is not happening today or Monday due to strike action, this is why Sky have changed the date to get your fault fixed. TalkTalk have been telling me that an OpenReach engineer is on the way but nothing happens. An engineer was booked for Monday morning. How can Openreach just ignore faults on their network?BT aims to fix faults by-Standard: Monday to Friday (excluding Bank and Public Holidays) Monday to Friday 8am to 6pm: 4 Hours* By the end of the second working day after which the fault was reported : Prompt: Monday to Saturday (excluding Bank and Public Holidays) Monday to Saturday 8am to 6pm: 4 Hours* End of the next working day: TotalAbout 4 weeks ago BT/Openreach identified an external fault under my pavement caused by a rival provider's team, who damaged Openreach infrastructure whilst laying their cable. PN have just passed this back to Openreach as the PN op confirmed that the line quality was very poor. Proud member of the wokerati, though I don't eat tofu. Strange I post on here and 10 minutes later sky message problems fixed Well sky / openreach the problem has not been fixed. 3 Demand 1. Hi beckyh81 I can only apologize for this ongoing issue. . By the time July 2023 comes around you may find that you are no longer able to simply "go back to Sky," at least not on an FTTC service. To track your repair, we just need two bits of information. There may be a £85 charge if we send out an engineer to fix a fault or make an improvement, but it's free of charge if the problem is with our network outside the boundary of your premises. Moving ports (L&S) on VDSL2 lines is sometimes done to help bypass a fault on an existing port or to tackle incorrect routing but, as it requires an engineer, such work does tend to. Check for loose cables. Appointments are available between 7am-6pm Monday to Saturday. My connection to my Sony smart TV is on wifi. It's not. Let me know how itOpenreach engineer came out. Openreach. Delayed repair following a total loss of service 2. BT faces strict new measures to speed up Openreach repairs on its aged copper infrastructure from the start of next month, the UK's communications watchdog said today. 1Mb to 1. | Read 121-140 Reviews out of 5,493Hi beckyh81 Sorry for the delay. Sync 71288/12440Kbps @ 600m. repairing faults or relieving congested sections), delivered better rentals, improved information sharing (e. Thanks for your post @Joebananas. Technically, You Have Damaged Openreach’s Infrastructure. but the knowledge of the customer is limited on how the whole process works hence they naturally blame Openreach when its actually not their fault. Hope you're back up and running soon. My service is called Fibre 35, it is not FTTP. . 33 per day starting from the third day until the day we restore your service, providing the. Solar PV 5. | Read 121-140 Reviews out of 5,493 Phone line went down late Saturday. What is an earth fault and how long does it take to repair? Anybody in the Kilwinning North Ayrshire area having the same problems. i have been waiting a long time for help . Each time I speak to customer services or the fibre team (0800 587 4787) I am told they are awaiting a response from Openreach and. Do you agree with Openreach's 4-star rating? Check out what 20,548 people have written so far, and share your own experience. 0800 023 2023. My FTTP has been down for 8 days, red LOS light on the ONT. wrote: Lol just had a text from sky saying problem has now been fixed. At 8:40 last night I received a call from Openreach support asking if I had reported a fault, during the conversation we arrived at the conclusion the lines had been swapped. Zarjaz. The situation began after a one of Openreach’s underground cables developed a fault, which has apparently been complicated to fix. Re: 2 MONTHS and counting to fix an Openreach connection issue. 3. At present most consumer broadband packages on. The quickest way to contact Openreach customer support is through the live chat icon, Eiva, on the website. Test your broadband speed with the UK's most accurate broadband speed testing tool. Re: Openreach not fixing my fault? What can I do? You can't contact Openreach directly. Guess what It has not been fixed phone line still dead. I think that Openreach is trying to avoid to fix the real issues and trying to ride a dead Donkey so to say. The target for service maintenance level 2 is for us to fix a fault by 23:59 the working day after a communications provider reports it to us (Monday to Saturday, not including public and bank holidays). For Governmental guidance, check out PAS: 2016 Next Generation Access for new Build. Visit Charge £130 Standard. BT will run tests to try and identify the issue. 4th of November. Total Cost: +Vat Depending On how Long it takes and what parts are used Min Visit Charge £130. FTTC (Fibre To The Cabinet) most likely which means the connection from the - Openreach open fault between cabinet and property, staing underground cabling fault to be fixed on 20th Aug. endobj And your postcode. You should do a speed test and a ping test, try CMD and ping 8. Edited by. Thanks to everyone involved in helping me get this sorted. A what3words address is being provided in almost half of all calls and a quarter of chats reporting damage to Openreach. i do rely on a landline as im 69 in fraile heatlth since my husband died in febuary. Give your provider reasonable time to fix the problem. I've just done all the speed tests I can and its reporting 51 mbps down/ 20 up. Delayed repair following a total loss of service 2. Internet Matters; My Account; Mail; Login NEED SOME HELP? We’re here 24/7. com Blue Light. There may be a connection problem - check your Hub. Strange I post on here and 10 minutes later sky message problems fixed Well sky / openreach the problem has not been fixed. We'll give you a 2-3 hour timeslot for your appointment, and your engineer can arrive at any time within this timeslot. Before you start the conversation, be clear in your own mind what the problem is - and how you’d like it resolved. According to In Your.